Managers who are committed to correctly performing process improvement both "talk the talk" and "walk the walk". They understand the importance of:
- setting realistic process improvement goals
- providing the necessary support to the process team
- addressing process improvement challenges and removing obstacles
- instilling the process improvement mindset throughout the management structure
- encouraging process improvement suggestions
- being a process improvement advocate
Without being actively supportive of their process improvement goals and emphasizing this same expected behavior from the rest of the management, their process improvement goals are at serious risk. Management does have to become engaged and not simply expect that things will happen just because they spoke.