Friday, July 24, 2009

Reducing the Time it Takes to Review a Document

I have problem. Currently we are taking 12 minutes to summarize articles that are published in our newsletter. Can you suggest how can we reduce the processing time to 8 minutes?

Without having any insight at all into your process, I cannot provide you a solution. However, if you want to shorten the process time, here are the steps I would follow:
  1. First answer the question why you want to shorten the process time. Is this desire driven by your business goals and objectives and/or your process goals and objectives?
  2. If the answer is yes, then define and document your process.
  3. Define, collect, and analyze appropriate process measures that can be used to understand your process time.
  4. Analyze the process to determine which step or steps are the major drivers for the current process time of 12 minutes.
  5. Pilot different process step changes that could result in shortening your process time to 8 minutes and still meet your business goals and objectives and your process goals and objectives.
  6. Based on this analysis, change your process.

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