We develop projects locally but we store deliveries/documents in a customer online system and use customer clear case to store source code. To improve our process to have CMMI, our consultants said that we must have full control over documents, requirements, etc, because if one day our customer says that we don´t have access to the remote network, we will lose all project information, historical data, etc. Is this a correct interpretation of the CMMI?
But it´s very difficult to us have all artifacts in a local repository because they would be duplicated information and rework, it is not so secure to have confidential information locally, and we would require an infrastructure that we do not need.
What do you think about this solution: to have a contract where the customer affirms that they will permit our access to the documents/sources of our projects for X years even if the business relation ends ? X = ? who should be the signer?
Either your CMMI consultants are giving you some incorrect CMMI compliance advice or you are misunderstanding their message. The CMMI says nothing about the location of the CM repository and the ownership of the repository. What your consultants have told you may be good advice, but not necessary to comply with the CMMI. When considering implementing the CMMI, you have to think about what is best for your organization and how you conduct business.
- It sounds like you are custom building a system for your customer and they own the repository. It all depends upon the contractual stipulations on ownership of the source code etc. In all likelihood, the customer owns everything and therefore it doesn't matter if the customer denies you access to the repository in the future. You don't own the sourcecode.
- Now if you are also using the customer's repository for storing project artifacts etc. for different customers, then you do have a problem. In this situation, you have made a bad business decision that has a huge risk to the company's future viability. Now you do need a locally owned and managed repository if your customer elects to deny you access to the repository.
Thank you your reply.
I work in an area that has a lot of projects for one big customer, so all of the artifacts and source code are maintained in the customer repository. There are some "internal" artifacts that we do not deliver, and we maintain in a local repository (metrics, audit reports), but the source code and project plan, requirements spec, etc, are all in the customer repository.
So must we store project plan, requirements spec etc in the local repository too?
Given your explanation, it sounds like you have the proper CM structure established. The customer’s project artifacts are stored in a customer repository. I can only foresee one circumstance where the customer would deny you access to their repository and that would be if they gave the work to a different company. And I am assuming that your contract states that the customer owns all of the project artifacts. Therefore you don’t have the rights to the information if they deny you access to the repository.
Now considering all of the information you are placing in your customer’s repository, there may be some information that you may want to retain for your own records. Depending on how your contract is written, you may have to inform your customer that you are retaining copies for internal purposes. And this subset of information you would place in your local repository. Please keep in mind that the CMMI does not require you to also keep a copy in a local repository and that I am not telling you do to so either. You need to evaluate your business need for maintaining copies in a local repository.
Perhaps it may make sense for you to run through the DAR process to determine which customer artifacts, if any, need to be placed in a local repository.