Our organization is currently at Maturity Level 3 and is now planning to go for Maturity Level 5. Our CEO is asking for the short term and long term benefits and challenges for implementing Maturity Level 5. How do we provide this information?
The question that needs to be asked is why does your organization want to achieve Maturity Level 5 (ML 5)? If the organization has already achieved Maturity Level 3 (ML 3), what is the motivation for achieveing ML 5? Most likely it is not mandated in a contract or by its customers. But achieving ML 5 is desirable to be competitive in the marketplace. Therefore, the reasons for achieving ML 5 should provide some indication of the short term and long term benefits.
The first step in becoming a High Maturity organization is defining your Quality and Process Performance Objectives (QPPOs) that are based on your business goals and objectives as well as your customer needs. The QPPOs should be stated in a form such that they specify a timeframe. And that information will provide some ideas of the short term and long term benefits.
However, the best advice that I can provide is to hire an SEI-certified High Maturity Lead Appraiser (HMLA) who will work with you to help explain the benefits of ML 5 to the CEO. The HMLA should have experience working with many different organizations at various Maturity Levels and be able to talk about the different challanges that have been faced by other organizations, as well as the challenges and risks within your organization.
At this point, it sounds like your organization is just beginning its journey to ML 5, so I would have to be convinced that your processes are stable enough to provide the data needed to quantify any short term and long term benefits. I think that the best you could do at this point is communicate this information in qualitative terms. Any quantitative information may not be accurate until you have implemented High Maturity.
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